Frequently Asked Questions

How do I correctly measure my space?

To ensure your door has a neat fit within your frame, it is important to accurately measure both the height and width of your space. Click here for more information.

How do I place an order?

It's really easy. On the website there are step by step instructions on how to place the order, choose the type of product you want, type in the width and size, choose the colour, configurations and any extras like locks and latches, then just click 'add to cart'.

How do I know if you have received an order?

You will receive an email from us confirming we have received your order on the day you placed it. If you do not receive this, something may have gone wrong when you submitted the order. If this is the case  and we can check this for you.

What are your delivery times?

Because all Concertina Doors are made to order, the vast majority of orders will be complete within 10-15 working days of receipt of order. Your door will then be sent via the quickest freight carrier to your requested address, or in the case of large orders, to the nearest depot for collection.

Are Concertina Doors easy to install?

Yes. Download our installation instructions below.

What is the warranty period?

Our doors are covered by a 12 month manufacturers warranty. Click here to view more.

How do I make a warranty claim?

To make a warranty claim, please fill out our online Claim Form.

How can I contact you if I need more information?

Please  or call 1300 666 266 and we will respond to your request.

How do I clean my doors.

Just with some warm soapy water.

Do you have spare parts?

In some cases yes, please email enquiries@concertinadoorsonline.com.au with your requirements and we will do our best to help you with your request.